Frequently Asked Questions
Everything you need to know about your Camel Outdoor experience.
What is the typical shipping timeframe for orders?
We offer standard shipping which generally takes 5-10 business days, and express shipping which arrives within 2-4 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.
Are Camel Outdoor products waterproof?
Many of our performance jackets and footwear feature proprietary weather-shield technology. Please check the specific product description for 'Waterproof' or 'Water-Resistant' ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our tracking page where you can monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination.